Shipping policy

At LineaModern, we are committed to delivering your beautiful new furniture as quickly and smoothly as possible. Please review the information below to understand how our delivery process works.

1) Delivery Timeframes

  • In-Stock Items: For products currently in stock, we aim to deliver within 3 to 7 working days from the date of purchase. “Working days” are Monday to Friday, excluding bank holidays.

  • Out-of-Stock Items: If a product is temporarily out of stock, this will usually be indicated on the product page. Please note that "back in stock" dates are estimates and may occasionally change due to supply chain delays or unforeseen circumstances.

2) Delivery Coverage & Restrictions

Free Mainland Delivery: We are pleased to offer free delivery to the majority of mainland areas within Great Britain.

Remote Area Restrictions: Due to logistical constraints, we currently do not deliver to the following remote areas and postcodes:

  • Scotland: AB, IV, KW, PA, PH, KA, HS, ZE

  • Northern Ireland: BT

  • Isle of Man: IM

  • Ireland: IE (Southern Ireland)

  • Channel Islands: GY, JE

If you place an order for delivery to one of these excluded postcodes, your order will be cancelled and refunded. We apologize for any inconvenience this may cause.

3) Delivery Process & Important Information

Communication & Tracking Once your order has been dispatched, we will provide tracking details from our carrier partner so you can follow your delivery online.

Access Requirements Please ensure there is clear and safe access to your property for our delivery team. You must notify us in advance of any access issues (e.g., narrow lanes, restricted parking, stairs, or gated entry). Failure to provide this information may cause delays or result in additional charges.

Delivery Attempts & Unsuccessful Deliveries Please ensure someone is available to receive the goods on the scheduled date. If a delivery attempt is unsuccessful or rejected by the customer:

  • All further delivery attempts might incur additional charges.

  • Should the order be returned to us following failed attempts, the original delivery cost, return carriage, and handling fees will be deducted from your refund.

Receiving Your Order All deliveries require a signature. We cannot be held responsible for goods left without a signature at your request. Please inspect your furniture carefully upon arrival.

If damage is visible upon arrival, please refuse delivery and contact us within 48 hours at info@lineamodern.co.uk. The carrier will return the item, and we’ll send a replacement at no extra cost. If you prefer to accept the item despite visible packaging damage, you must note this on the delivery driver's paperwork and you may then request replacement parts free of charge.

4) Shortages, Damages & Resolutions

Claims for shortages or damages must be made within 2 days of receipt of delivery. Please email us at info@lineamodern.co.uk with your order details and photographic evidence.

To resolve issues as efficiently as possible, LineaModern reserves the right to determine the most appropriate solution, which may include:

  • Dispatch of Spare Parts: We can send replacement parts to repair the item. 

  • Replacement of Goods: In cases where a repair is not feasible, we will arrange for a full replacement of the product.

  • IMPORTANT: PACKAGING WARNING Please do not dispose of any packaging until you have fully unpacked and inspected your furniture for damage or shortages. In accordance with our supplier's requirements, all items must be returned in their original packaging. We are unable to facilitate returns, collections, or full replacements if the original boxes have been discarded.

5) Contact Us

If you have any questions regarding our delivery zones or your specific order, please contact our customer service team:

  • Email: info@lineamodern.co.uk

We look forward to delivering your LineaModern furniture to your home!